T’s and C’s – Rebels Designs

Term and Conditions

Privacy Policy

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We understand that our clients require samples to close a deal.

Sample Policy

Rebels DP (PTY) LTD sample policy is as follows: Samples are available for purchase and collection from our Johannesburg Sample shop on request and may not be returned for refund. Purchased products may be returned on management’s discretion and sign off. Memory sticks may not be returned for credit. We recommend purchasing dummy memory stick samples. Samples must be returned in original condition as well as original packaging so that a refund/credit can be ensured. It may take up to a week (5 working days) to carefully check samples that are returned and once we are satisfied that samples are fit for resale, we will issue the refund or credit note. Damage to any part of sample or packaging will result in samples not being accepted for return. Importantly, when returning samples, the original invoice relevant to the samples needs to accompany the returned goods before a credit note will be issued and a refund effected. FT refunds are processed only on specific days. Payment will be communicated on request. All orders need to be paid for and collected within 4 working days of invoice date and if not paid and collected within this time, they will be cancelled. A 70% Deposit & Artwork is requested prior to any work being started. Balance to be paid in full prior to collection. Branding Terms and Conditions

ACCEPTABLE FILE FORMATS

JPEG.CDR / .EPS / .PDF / Corel artwork is preferred.

We accept E-mailed/WHATTSAPP PC format artwork only.

ARTWORK FEES

Artwork received in the correct format will not be charged for. Artwork not received in the correct format will attract a redrawing fee of R250 excluding VAT. This fee will accommodate 2 further changes to the layouts, where after any additional changes will be charged for at R100 excluding VAT per change. Branding cancelled after layouts have been generated will be charged for at R100 excluding VAT per layout completed.

TIPS TO HELP YOU PREPARE YOUR ARTWORK

All fonts must be converted to curves to avoid font substitutions. Please include font and size if typesetting is requested. Artwork for multi-colour imprints should be sent as a colour separated file (exceptions: digital printing). Formats we do not accept: Word files, .gif, .jpeg (under 600dpi), Power Point. Please forward the electronic artwork directly to Rebels DP (PTY) LTD. Upon written approval of layouts please confirm with Rebels DP (PTY) LTD that they have received your signoff. Alternatively, you can do this VIA E-MAIL. Rebels DP (PTY) LTD cannot take responsibility for non-delivery of orders if layout approval is not received. Branding will only commence once full payment for stock and branding has been received (where a client is not on payment terms) and artwork has been approved. If cheques are deposited into one of our four bank accounts, branding will only commence once payment has cleared. Unfortunately, faxes can and do sometimes go missing. Please confirm that proof of payment has been received by your Rebels DP (PTY) LTD. Rebels DP (PTY) LTD cannot take responsibility for missed deadlines if payment has not been confirmed with your Account Manager. Delivery dates are quoted from the day after artwork approval and receipt of payment – whichever is later. Amendments made to proofs will result in a delay to delivery date. Should you require changes, we will issue a new layout for final proofing before production commences.

General Terms and Conditions

Once stock has been collected/delivered from/by Rebels DP (PTY) LTD, Rebels DP (PTY) LTD has no control over it. As such we do not accept responsibility for any damages or shortages not reported within 24 hours. Whilst every effort has been made to fulfil all orders correctly, should you take our goods to an external branding company, we ask that you check all items received BEFORE they get branded. Once quote is accepted and payment has been done. The client AUTOMATICLY has accepted our TERMS AND CONDITIONS. The client has an option to cancel

24 hours after accepting the quote but will be liable for a cancelation fee subjected to management of REBELS DP (PTY) LTD

Rebels DP (PTY) LTD cannot accept returns on incorrect items which have already been branded regardless of whether it’s Rebels DP (PTY) LTD fault or not.

It may take up to a week to carefully check the stock that is returned and once we are satisfied that stock is fit for resale, we will issue the refund or credit note subjected to management request. In the case of stock being sent by courier to regions outside of Johannesburg (i.e., Durban, Cape Town etc), Rebels DP (PTY) LTD will not accept responsibilities. Courier at client’s own risk. Once an order for memory sticks has been collected from us, we unfortunately cannot accept a return. We do not accept returns on discontinued and clearance items. We do not accept returns or changes to orders for items that need to be assembled. The ETA (estimated time of arrival) dates indicated for stock are updated regularly but due to unforeseen supplier, shipping or customs delays, these dates cannot be guaranteed. Day 1 of branding is the day after receipt of both artwork approval and payment Lead times exclude weekends, South-African public holidays, and Rebels DP (PTY) LTD.

PAYMENT

In the case of cheques deposited into our bank account, stock will not be released until the funds have been cleared in our account. We encourage EFT’s and have facilities at our offices to make Internet payments. Stock will only be released once proof of payment has been received. We encourage you to pay into our matching bank account ensure that your order is cleared immediately. Payments from outside South Africa OR Different from Rebels DP (PTY) LTD bank account will Take between 4 and 7 working days to clear. Orders will only be released once payment has reflected. For orders that require branding, branding will only commence once stock and branding has been paid for in full. Please contact your Rebels DP (PTY) LTD to confirm that we have received your proof of payment once payment has been made. Rebels DP (PTY) LTD cannot be held responsible for missed deadlines if you have not confirmed that payment has been received. Rebels DP (PTY) LTD Written orders (faxed or by email) constitute a binding contract and are legally enforceable. Once an order to the value of R5000 or more has been emailed or faxed, cancellations prior to collection will be subject to a 20% handling and admin fee. All orders need to be paid for within 5 working days of invoice and if not paid within this time, will be cancelled with the relevant cancellation fees. Branding will not commence until full payment has been received. Any orders not paid for within 5 working days will be deemed to have been cancelled, products will be put back to stock and a 15% handling charge will be levied where the invoice value is R2000 or more. In the case of cancelled orders where layouts have been done, a layout fee of R150 excluding VAT per layout will be levied, irrespective of whether we are able to meet your deadline or not, unless the branding deadline has been indicated to your Rebels DP (PTY) LTD upon placement of order. Collected stock may not be